Crime Scene & Biohazard Cleanup in West Des Moines, IA

When a death or a violent scene happens in a West Des Moines home, you need a local team that answers and comes quickly, not a call center far from the metro. ACT Cleaners covers West Des Moines and the western suburbs every day, handling crime scene cleanup, death cleanup, and biohazard remediation, and we schedule an exact arrival time within 60 minutes of your call. Reach a real person any hour, day or night, at (888) 477-0015.

This is not a job for a grieving family. One call, and we take the entire scene off your hands.

Local · 24/7
60-Min Scheduled Arrival
Veteran-Owned
IICRC Certified
Insurance Billed Direct

What to Do Right Now

Just found a scene? This is all that is on you, and none of it is cleaning.

  1. Call 911 so police and the county medical examiner can respond.
  2. Keep everyone out of the affected area.
  3. Wait for the release. Investigators clear the scene, usually quickly.
  4. Call us once it is released. We handle the cleanup and the insurance.

Your Local West Des Moines Cleanup Team

Yes, we work locally here. ACT Cleaners is a trusted local provider for crime scene and biohazard cleanup across West Des Moines and the western side of the metro, from the historic Valley Junction district and the older neighborhoods east of the interstate to the newer developments around Jordan Creek and out to Clive, Waukee, and Windsor Heights. The city stretches across both Polk and Dallas Counties, and we cover all of it. We schedule your exact arrival time the moment you call.

What We Clean in West Des Moines

  • Unattended death and decomposition cleanup when someone has passed alone and is found later.
  • Suicide and trauma scene cleanup, handled privately and with care.
  • Homicide and violent crime scene cleanup after investigators release the scene.
  • Blood and bodily fluid cleanup following an accident or medical emergency.
  • Vehicle biohazard cleanup for cars and trucks after a death or trauma.
  • Tenant death and rental cleanup, documented for landlords and property managers.
  • Drug-related and needle cleanup, removed and decontaminated safely.
  • Hoarding cleanup, handled patiently and without judgment.
ACT Cleaners biohazard cleanup technician disinfecting office desks while wearing full personal protective equipment (PPE) during professional commercial workplace decontamination.

Why Families Trust Us With It

Blood and bodily fluids can carry hepatitis B, hepatitis C, and HIV, and ordinary cleaners will not make them safe. We do it the right way: IICRC-certified technicians, full protective gear, hospital-grade disinfectants, and ATP testing at the end to confirm the area is truly clean. More than 800 scenes restored over 25 years, veteran-owned, BBB A+ rated. Above all, we believe no one who loved the person should have to be the one who cleans up.

Working With Polk and Dallas County Authorities

Iowa uses medical examiners, not coroners. Because West Des Moines spans two counties, a death is investigated by either the Polk County Medical Examiner’s Office or the Dallas County Medical Examiner, depending on which side of the county line it occurred on. Both are physicians operating under Iowa Code 331.802 and Iowa Administrative Code 641-127, with support from the Iowa Office of the State Medical Examiner. The examiner works with the West Des Moines Police Department, a CALEA-accredited agency, and the county sheriff. We never enter a scene until it is released, then we coordinate access with the authorities, a property manager, or a family member, so you are not asked to be present.

West Des Moines tip: from historic Valley Junction to new builds and offices

West Des Moines covers a wide range of property, from century-old homes in Valley Junction to large new houses near Jordan Creek and a heavy base of offices, hotels, and retail. Each calls for a different approach: older homes hide contamination in original wood and plaster, newer ones in engineered subfloor and HVAC, and commercial spaces add tenant and liability concerns. Whatever the property, do not let untrained staff or family attempt the cleanup. Secure the area and call us. We match the method to the building and document everything for the owner, the manager, and the insurer.

What It Costs, and Who Pays

Most West Des Moines families pay little or nothing out of pocket. Homeowner’s insurance usually covers biohazard and trauma cleanup, and we bill your carrier directly so you are not fronting the cost. When a violent crime is involved, the Iowa Crime Victim Compensation Program may help on top of insurance. Run by the Iowa Attorney General’s Office and funded by penalties paid by offenders, it lists crime scene cleanup among its covered expenses for eligible victims, paid after insurance, with limits set by category. Reach the program through the Attorney General’s Victim Assistance Section at 515-281-5044. We will be honest with you about what is likely covered, and what is not.

West Des Moines Cleanup: Common Questions

Do you work locally in West Des Moines?

Yes. We are known as a reliable local provider for crime scene and biohazard cleanup throughout West Des Moines and the western metro, including Clive, Waukee, and Windsor Heights, across both Polk and Dallas Counties. Call (888) 477-0015.

How fast can you reach me?

We answer live 24/7 and schedule an exact arrival time within 60 minutes of your call. Most West Des Moines callers have their time confirmed within about 15 minutes.

West Des Moines is in two counties. Does that change anything?

Not for you. The city spans Polk and Dallas Counties, so the medical examiner who responds depends on where the death occurred, but we coordinate with whichever office is involved. You make one call and we handle the rest.

Can you come tonight?

Yes. We run 24 hours a day, every day, including nights, weekends, and holidays. A real person answers when you call (888) 477-0015, and we schedule your exact arrival time on that call.

Does insurance or Iowa crime victim compensation pay for it?

Usually. Most homeowner’s policies cover biohazard and trauma cleanup, and we bill the carrier directly. The Iowa Crime Victim Compensation Program lists crime scene cleanup as a covered expense for eligible victims of violent crime, paid after insurance.

Call Your West Des Moines Crew Anytime

You did not plan for this, and you are not alone in it. We are here around the clock for West Des Moines and the metro, and we will handle the hardest part. Call (888) 477-0015 now.

Serving the whole state: see our Iowa crime scene cleanup coverage, or the ACT Cleaners home page.

ACT Cleaners  ·  Veteran-Owned  ·  Local & 24/7 in West Des Moines (Polk & Dallas Counties)  ·  (888) 477-0015

Call Now Button