Call us: +1 (888) 477-0015
Crime Scene & Biohazard Cleanup in Urbandale, IA
A death or a traumatic scene in an Urbandale home leaves a family with a job no one should have to do alone. ACT Cleaners is the local team that steps in. We provide crime scene cleanup, death cleanup, and biohazard remediation across Urbandale and the northwest side of the Des Moines metro, with an exact arrival time scheduled within 60 minutes of your call. A real person answers, any hour of the day or night, at (888) 477-0015.
Make a single call, and the whole scene becomes ours to handle, not yours.
Local · 24/7
60-Min Scheduled Arrival
Veteran-Owned
IICRC Certified
Insurance Billed Direct
Your Local Urbandale Cleanup Team
Yes, we work locally here. ACT Cleaners is a trusted local provider for crime scene and biohazard cleanup across Urbandale and the surrounding northwest metro. One of the Des Moines area’s older established suburbs, Urbandale began as a streetcar town and filled in through the 1960s and 1970s, so its neighborhoods run from mid-century homes near Merle Hay Road to newer development on the Dallas County edge. We cover all of it, from the corridors around 86th Street and Douglas Avenue to the areas near Living History Farms, and out to Clive, Johnston, and Grimes. We schedule your exact arrival time the moment you call.
The First Hour: What You Need to Do
In those first minutes, only a few things are on you, and none involve cleaning.
- Call 911 first so police and the Polk County Medical Examiner can respond.
- Keep people away from the affected area until it is released.
- Let investigators finish. They clear the scene, usually before long.
- Then call us. Once it is released, we take over the cleanup and the insurance side.
What We Clean in Urbandale
- Unattended death and decomposition cleanup when someone has passed alone and is found later.
- Suicide and trauma scene cleanup, handled privately and with care.
- Homicide and violent crime scene cleanup after investigators release the scene.
- Blood and bodily fluid cleanup following an accident or medical emergency.
- Vehicle biohazard cleanup for cars and trucks after a death or trauma.
- Tenant death and rental cleanup, documented for landlords and property managers.
- Drug-related and needle cleanup, removed and decontaminated safely.
- Hoarding cleanup, handled patiently and without judgment.
Why Families Trust Us With It
Blood and bodily fluids can carry hepatitis B, hepatitis C, and HIV, and ordinary cleaners will not make them safe. We do it the right way: IICRC-certified technicians, full protective gear, hospital-grade disinfectants, and ATP testing at the end to confirm the area is truly clean. More than 800 scenes restored over 25 years, veteran-owned, BBB A+ rated. Above all, we believe no one who loved the person should have to be the one who cleans up.
Working With Polk County and Urbandale Authorities
Iowa uses medical examiners, not coroners. Because most of Urbandale lies in Polk County, sudden and unexpected deaths here are investigated by the Polk County Medical Examiner’s Office, a physician operating under Iowa Code 331.802 and Iowa Administrative Code 641-127 with support from the Iowa Office of the State Medical Examiner. The portion of the city in Dallas County falls to the Dallas County Medical Examiner. The examiner works with the Urbandale Police Department, based on 86th Street, and the county sheriff. We never enter a scene until it is released, then we coordinate access with the authorities, a property manager, or a family member, so you are not asked to be present.
Urbandale tip: mid-century homes and longtime residents
Much of Urbandale was built during the postwar decades, and many of those homes are still owned by the longtime residents who first moved in. That combination matters after a death: an older resident living alone may be found later by a relative or a neighbor, and the home itself often has original hardwood, mid-century subfloor, and finished basements where fluids can travel out of sight. If you are a family member or neighbor who makes that discovery, do not attempt the cleanup or send in a standard cleaning service. Secure the home, limit who goes in, and call a certified team. We work carefully in these established homes and document everything for the family and the insurer.
What It Costs, and Who Pays
Most Urbandale families pay little or nothing out of pocket. Homeowner’s insurance usually covers biohazard and trauma cleanup, and we bill your carrier directly so you are not fronting the cost. When a violent crime is involved, the Iowa Crime Victim Compensation Program may help on top of insurance. Run by the Iowa Attorney General’s Office and funded by penalties paid by offenders, it lists crime scene cleanup among its covered expenses for eligible victims, paid after insurance, with limits set by category. Reach the program through the Attorney General’s Victim Assistance Section at 515-281-5044. We will be honest with you about what is likely covered, and what is not.
Urbandale Cleanup: Common Questions
Do you work locally in Urbandale?
Yes. We are known as a reliable local provider for crime scene and biohazard cleanup throughout Urbandale and the northwest Des Moines metro, including the neighborhoods along Merle Hay Road and 86th Street and out to Clive, Johnston, and Grimes. Call (888) 477-0015.
How fast can you reach me?
We answer live 24/7 and schedule an exact arrival time within 60 minutes of your call. Most Urbandale callers have their time confirmed within about 15 minutes.
Are you separate from your Des Moines team?
We serve the whole Des Moines metro, and Urbandale on the northwest side is part of our regular coverage area. You reach the same 24/7 line and we send the nearest crew.
Can you come tonight?
Yes. We run 24 hours a day, every day, including nights, weekends, and holidays. A real person answers when you call (888) 477-0015, and we schedule your exact arrival time on that call.
Does insurance or Iowa crime victim compensation pay for it?
Usually. Most homeowner’s policies cover biohazard and trauma cleanup, and we bill the carrier directly. The Iowa Crime Victim Compensation Program lists crime scene cleanup as a covered expense for eligible victims of violent crime, paid after insurance.
Call Your Urbandale Crew Anytime
You did not plan for this, and you are not alone in it. We are here around the clock for Urbandale and the Des Moines metro, and we will handle the hardest part. Call (888) 477-0015 now.
Serving the whole state: see our Iowa crime scene cleanup coverage, or the ACT Cleaners home page.
ACT Cleaners · Veteran-Owned · Local & 24/7 in Urbandale & the Des Moines Metro · (888) 477-0015